On October 31, the premium brand EXEED held a large-scale competitive event – the Grand Prix final among dealer network employees.
16 diagnosticians and master consultants who made it to the finals passed the qualifying rounds, outperforming more than 300 competitors in terms of points. More than 300 applications were received from 107 official dealers of the brand in Russia and the Republic of Belarus to participate in the EXEED Grand Prix competition. The competition allowed us to identify professionals of the highest class, talented employees, passionate about their work, who help the EXEED brand develop and popularize the service, become better and win the trust of customers day after day!
The EXEED Grand Prix project was not conceived by the brand not only as a way to reward specialists in their daily work, but also to highlight EXEED's high standards in the field of after-sales service, which are an integral part of the work of each official service center and each of its employees.
The qualifying rounds were held in online formats on the brand’s educational portal. Based on their results, 8 best master consultants and 8 best EXEED diagnosticians were invited to the finals in Moscow, one specialist from each profession from the region. As part of the final round, each of the 16 participants had to go through 4 individual stages of the competition and one team stage.
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The work of eight master consultants was assessed on the ability to identify and satisfy client needs, knowledge of work standards and brand warranty policies, and the ability to build long-term friendly relationships with clients.
For eight diagnosticians, the key assessment criterion was the ability to identify faults and independently perform repair, as well as skills in working with diagnostic and measuring equipment, repair documentation, knowledge of the operating features of electrical equipment, electronic systems and brand units.
Independent jury members assessed the work of the contestants not only according to the basic checklist, but also paid attention to ingenuity, observation, resourcefulness and the will to win. A number of participants were awarded additional points for demonstrating these qualities.
Based on the results of the Grand Prix final, 3 experts in each area of after-sales support were identified, who became service ambassadors of reference service for EXEED.
Results of the competition in the category “MASTER CONSULTANTS”:
- 1st place – Alexey Kushner (Republic of Belarus, Atlant-M Britain dealership)
- 2nd place – Simonovich Denis (city of Krasnoyarsk, dealership center “Medved-Progress”)
- 3rd place – Puchkov Alexander (city of Saratov, dealership center “Ikar”)
Results of the competition in the category “DIAGNOSTICS”:
- 1st place – Alexey Maksimov (Tolyatti, Dealer Center of the Management Company “Service Ton-Auto”)
- 2 Place – Artem Krugleevsky (Republic of Belarus, Atlant-M Britannia dealership)
- 3 Place – Denis Boreyko (Krasnoyarsk, Medved-Holding dealership)
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2/3 < img src="/wp-content/uploads/2023/11/ad766ba9640425cfe3f66e959d21f5ce.jpg" />3/3 We know very well how important it is to feel self-confidence and recognition. All final round tasks are designed to highlight the brand's core values in the field of after-sales service. Caring for the client, his time, the high quality of the services provided, resolving issues within 24 hours – these are the standards that we must follow throughout the entire path of interaction with our clients. We are confident that the brand’s strategic plan for the introduction and development of completely new service standards will be brought to life as soon as possible with the help of experts from the finalists of the Grand Prix competition! Alexey Gorbunov, Head of the after-sales support department of the EXEED brand
Until the end of this year, the EXEED brand will focus on introducing new service standards through flexible after-sales business support programs and a list of activities aimed at increasing customer satisfaction. For example, the brand plans to create its own training academy, on the basis of which all service employees will be trained.
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