Microsoft has said it is investigating an outage that has brought down Microsoft’s cloud-based office services including the meetings software, Teams, worldwide.
Microsoft reported issues with authentication for its cloud services at around 9.25pm UTC, meaning people were having issues logging into the online services Teams, Outlook and Office.
The outage has affected services worldwide.
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(@itromelbourne)
#Microsoft365 is experiencing significant outages that are affecting multiple Microsoft services including https://t.co/GjSRC1O588, Teams and Office. Keep up to date with the status via Twitter @MSFT365Status pic.twitter.com/fhLipYXXio
September 29, 2020
Microsoft said people who were logged into an existing 365 session would be able to keep using the service.
“We’ve determined that a specific portion of our infrastructure is not processing authentication requests in a timely manner. We’re pursuing mitigation steps for this issue,” the company said in a status update.
“In parallel, we’re rerouting traffic to alternate systems to provide further relief to the affected users.”
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On Twitter, the company blamed a recent update to the service for causing the outage, and said the update would be rolled back to mitigate issues.
A spokeswoman said the company was working to identify the full impact and will provide more information as it becomes available.
In the midst of the pandemic, services like Teams have been vital for people to continue to work from home. In April, Microsoft reported 75 million daily active users on Teams as a result of more people working from home.
More to come
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