MOSCOW, May 14.In addition to financial literacy, so-called emotional literacy — the right emotions when meeting criminals — can help in the fight against financial scammers, said Natalya Kolbasina, head of the consultation center of the Financial Health service of the National Center for Financial Literacy.
“We can protect ourselves from scammers by developing not only financial literacy, but also emotional literacy. After all, we all live by emotions,” she said during a round table at the Higher School of Economics.
According to her, the Bank of Russia is also moving in this direction — the regulator released the video “Wake up your inner Stirlitz.” That is, if you receive some incomprehensible call asking for your passport details or card number, SNILS, the expert explained, you turn on your internal intelligence officer and begin to calmly wonder who is calling, why, where they found out your number, and so on.
“Everyone, of course, can include their own hero in this case. For me it’s Agatha Christie, for others it’s Sherlock Holmes,” Kolbasina noted.
You can also, she added, use a broken record approach that will prevent financial scammers from easily scamming you. “You must come up with some kind of answer in advance to all the scammers’ questions. For example, that you cannot answer their questions, because your faith or your husband, wife, for example, prohibits doing so,” she noted. 
According to her, sometimes even a glass of water or a simple count, for example, of red objects around, helps. The main thing here is to calm down and not panic, which is what the scammers are trying to achieve, the expert concluded.
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