Nina Bhatia said «John Lewis will bring its customer service values to home rentals»
The comments come amid uncertainty about the future leadership of John Lewis after Dame Sharon announced plans to step down as chairman at the end of her five-year term.
The 56-year-old will step down no later than February 2025, making it her shortest tenure yet chairman in the partnership's history.
John Lewis is considering converting the chairman role to a part-time position to attract top talent to the board.
The company hired turnaround expert Nisha Kankiwala this year as its first CEO, tasked with handling much of the day-to-day management of the business.
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