Otkritie Bank for the second time in a row won the annual Frank Mortgage Award in the category “Best Mortgage Bank 2023”. In addition, the bank received an award in the “Best Mortgage Manager” category.
The analytical agency Frank RG presented the results of the largest mortgage market study in Russia and awarded the best mortgage banks in the country. When conducting the study “Mortgage in Russia 2023,” the programs of 20 largest credit institutions were studied, the digital functionality of banks was tested, and more than 2.3 thousand mortgage clients were surveyed and 24 interviews were conducted with market participants: banks, developers and real estate agencies.
In the main nomination “Best Mortgage Bank 2023”, Otkritie received the highest award based on the results of a Benchmark study, analysis of digital services, product offerings, as well as a study of customer satisfaction.
In the nomination “Best work of a mortgage manager,” Otkritie Bank scored the maximum score in terms of customer satisfaction with the service of a mortgage manager among the participants in the client study.
“We are proud that Otkritie is recognized as the best the country's mortgage bank for the second year in a row. Our team makes every effort to offer clients the most convenient service and products, as well as comfortable conditions for processing and servicing mortgage loans. Thanks to this, the bank’s managers are able to fully satisfy the needs of each client, and Otkritie is able to maintain its leading position in the market,” notes Nina Kryuchkova, vice president, head of the Mortgage tribe of Otkritie Bank.
Otkritie Bank offers borrowers mortgage loans for the purchase of housing in the primary and secondary markets, refinancing existing mortgages, and also participates in government preferential mortgage programs – “Family Mortgage”, “Mortgage with State Support”, “IT- mortgage.”
More details about the terms of mortgage programs can be found on the bank’s website.
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